Author Topic: Windows 7 Ultimate FREEZE...  (Read 3091 times)

Offline docmahe

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Windows 7 Ultimate FREEZE...
« on: November 03, 2009, 07:35:47 AM »
I have been using Windows 7 Ultimate build 7600.16385.090713.1255 OEM (thanks to this forum) on my laptop (HP Pavilion dv6500t) since August. I have activated windows using 7Loader v1.4R3 by Orbit.
I had no problems till the official launch of windows 7 on Oct.22
From the last week of October, whenever I’m connected to internet and open any web browser, within 5-10 minutes my system is freezing/hanging up. I had to force shutdown my system after it freezes and restart it.
At first I thought the problem may be due to some windows updates. So, I went to safe mode and uninstalled all the windows updates that got installed from oct.22 onwards.
But the problem did not resolved.
I even reinstalled the OS (win 7 ultimate 32 bit) 3 days back. The system was not freezing untill some updates have taken place.
Once again I’ve uninstalled all the windows updates (except office 2007 updates), but the problem is recurring.
I have AVG IS 9.0 installed in my laptop.
Any help regarding this issue would be greatly appreciated.
Thank you
« Last Edit: November 03, 2009, 07:45:48 AM by docmahe »

Offline riso

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Re: Windows 7 Ultimate FREEZE...
« Reply #1 on: November 03, 2009, 07:45:26 AM »
Try this:

Install AVG 8.5 or even better: MSE (Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software)

If the prob. still occurs you might have a corrupted Memory module.

Overheating perhaps??:
Quote
within 5-10 minutes my system is freezing. I had to force shutdown my system after it freezes.
Are the Fans dust free?


Offline docmahe

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Re: Windows 7 Ultimate FREEZE...
« Reply #2 on: November 03, 2009, 07:48:19 AM »
thanks for the reply.
the problem is occuring only when i'm connected to the internet and start browsing. while offline my system is running fine all day and night.
how to check for corrupted memory module? and if it is corrupted, what should i do?
p.s:forgive my ignorance.
« Last Edit: November 03, 2009, 07:50:56 AM by docmahe »

Offline riso

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How to check for corrupted memory module?.. Windows 7 Ultimate FREEZE...
« Reply #3 on: November 03, 2009, 08:45:54 AM »
How to Replace Corrupt RAM on Your Computer
 
Random Access Memory (RAM) determines the speed and memory of your computer. If RAM is corrupt or distorted, the applications will not open at all or they'll run slowly. If the RAM is found to be corrupt, remove it immediately. In order to help solve this problem, the first step is to use memory testing programs. Follow the steps below to replace corrupt RAM on your computer

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Replacing Corrupt RAM
Step
1.Know the indications of a corrupt RAM for replacing it. The major signs of bad RAM are long beeps, blue screen or random crashes when you run programs such as Photoshop or games.

Step
2.Run the memory test software to determine if RAM is corrupt. You can easily download this software online. Visit "Microsoft Online Crash Analysis" (See link below), which leads you to "Download Windows Memory Diagnostic." You may also try Freedownloadscenter or Snapfiles (see links below).

Step
3.Remember that if you have multiple memory sticks, you need to run the memory test software individually for each stick.

Step
4.Verify the type of existing RAM. Depending on the type of RAM, you will need to install either SIMM (single in-line memory module) or DIMM (dual in-line memory module) chips. You may have a single 1 GB chip or a pair of 512 MB chips.

Step
5.Learn more about different types of RAM and notice differences between them in speed and parity. The most common types are SDRAM (Synchronous Dynamic RAM) and RDRAM (Rambus Dynamic RAM). Pentiums and Celerons have SDRAM installed in the CPU. Newer machines have DDR (Double-Data-Rate) and RDRAM.

Step
6.Become familiar with the installation process. First switch off your computer and shut down the power completely, if it is on. Disconnect all cables originating from and to the CPU carefully.

Step
7.Open your computer case by using a + screwdriver.

Step
8.Understand your motherboard. Locate the RAM socket, video card, hard drive and the processor box before you begin the installation process.

Step
9.Examine the RAM socket (memory slots) and clean any dirt before inserting the RAM chip. Never use a cloth or liquid spray to clean. Carefully use a vacuum cleaner instead.

Step
10.Open the RAM socket latch. The latch will often be secured with the clips to hold the RAM chip in place. Open all the clips. Your computer may have a 72-pin or 164-pin RAM socket, depending on the year of manufacture.

Step
11.Place the chips securely in the latch and re-clip it. You should hear a "snap" sound that indicates proper locking.

Step
12.Test the RAM installation. Put the covers on but do not screw the case closed. Reconnect all cables and switch on your computer. Look for BIOS (Basic Input/Output System) by pressing F2 or F8 on startup. Navigate the menu to locate RAM memory and make sure that the RAM you installed is detected.

Step
13.Reboot your computer. Use My Computer to authenticate the newly installed RAM. Put all the screws back to the original position. Your computer should now run smoother and faster with more RAM

Note: You should always start with: Before opening your computer, always turn off all power to it, and touch an earthed metal object to remove any static electricity in your body to prevent a static spark from damaging components. You may even want to use a special anti-static wrist strap, which you will find in any good electronics store.

Use the correct tool kit when installing RAM. Be patient and handle the RAM chip with care..Refer to the user's manual that comes with the package..Ensure that the work area is clean before you begin the installation process. Keep all liquids away as they can damage your computer's components..Do not touch, alter or remove any component from the motherboard, other than the cables, in order to create clear access to the RAM socket

Download Windows Memory Diagnostic
Quote
http://oca.microsoft.com/en/mtinst.exe

Or try this:
I have tried many different memory testing utilities but finally I stopped on Memtest 86+. So far it is one of the best free memory test utilities and I use it everyday. You can find this utility on the Memtest 86+ homepage.

To test your memory modules you have to do next:

1.download Memtest 86+.
Quote
http://www.memtest.org/
Choose Download – Pre-Compiled Bootable ISO (.zip) if you want to burn it on CD.
Choose Download – Pre-Compiled package for Floppy (DOS – Win) if you want to place the utility on a floppy disk. I usually use CD because most computers have a CD drive and it’s much faster to start the test from a CD disc.

2.Change the boot order on your computer to boot from a floppy drive or from a CD/DVD drive.
3.Insert the floppy disk or the CD disc with Memtest 86+ into the computer.
4.Start the computer.
If you did everything right, you computer will start from the floppy or the CD and the memory testing utility will start automatically.


If your memory passed the test, you will not see any red error messages.


I usually allow a memory module pass the test 4-5 times. I’ve seen many times that a failing memory doesn’t fail the test on the firs pass and then fails on the second or third pass.

If your memory failed the test you will see red error messages

Note: if your Mem is okay try this (because a driver or hardware may cause the problem):
please try to perform a clean boot and check
whether the issue occurs under clean boot:

Please do as follows:

1. Click Start->Run...->type msconfig and press Enter
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items
4. Click OK and choose Restart
5. After reboot, check whether the problem still occurs

« Last Edit: November 03, 2009, 08:50:57 AM by riso »

Offline docmahe

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Re: Windows 7 Ultimate FREEZE...
« Reply #4 on: November 03, 2009, 10:45:38 AM »
I really appreciate for the detailed step by step troubleshooting process.
I will try these steps and hopefully find out the problem and resolve it.
Thank you very much

Offline docmahe

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Re: Windows 7 Ultimate FREEZE...
« Reply #5 on: November 11, 2009, 07:32:33 AM »
Sorry for the late reply, I was out of town.
Atlast I found out that AVG 9 is the culprit. After uninstalling it everything is running fine (no freezing).
Thank you very much.