Packard Bell??? I didn't know they were still around. We don't see them here, (USA) anymore. Why don't you try one of the Daz or Orbitz loaders?
After the install, did you verify it was Activated?
If yes, did you get any UPGRADES. Did you find any ERRORS? on install. Did you check to see if your running SLIC 2.1 ?
Is the PB using SLIC 2.1? Did you modify the DISK in any fashion? Did you RESTORE or do a Clean install with it.?
When it CRASHED what was the CRASH. failure to boot or


?
so many questions to ask, and so few details given.